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Devastated mum lands in Spain to find £1.1k Jet2 holiday cancelled over mistake
A straightforward error left a mother-of-three nearly £1,500 worse off when her all-inclusive package holiday was cancelled by tour operator Jet2. Karen Cassidy says she was left "in tears" when she attempted to check into a Spanish hotel at midnight only to discover her reservation had been cancelled.
TL;DR
- Karen Cassidy and George Gale missed their Jet2 flight to Malaga after sleeping through their alarm.
- Upon arrival at midnight, they discovered their hotel booking had been cancelled by Jet2 at 3 pm that day.
- Jet2 cited a 'no-show' policy as the reason for cancellation, stating customers must inform them if making their own travel arrangements.
- The couple was forced to pay an additional €350 (£300) for one night's accommodation.
- In total, they spent over £1,500 on new travel and accommodation, bringing the total holiday cost to over £2,600, compared to the original £1,114.
- Cassidy shared her experience on TikTok to warn others about Jet2's policy.