economy
Mum in tears after entire £1,100 Jet2 holiday cancelled because of her mistake
Karen at the airport with her husband George(Image: Kennedy News and Media)
TL;DR
- Karen Cassidy and her husband missed their flight to Malaga due to oversleeping.
- They booked an alternative flight and arrived at their hotel late at night.
- Jet2 cancelled their entire package holiday because they did not take the original outbound flight.
- The couple had to pay an additional €350 for one night and over £1,500 in total for alternative arrangements.
- Karen shared her experience on TikTok to raise awareness about Jet2's 'no-show' policy, which she found 'unclear'.
- Jet2 stated that the cancellation was in line with their terms and conditions as the customers did not travel on their booked flight and did not inform them of alternative travel plans.