travel
Passengers endured 20 hour flight from hell that left them near runway
One of the passengers called what happened 'shocking,' as she claimed that the bathrooms 'filled up' and 'food ran out' during the arduous travel journey.
TL;DR
- A United Airlines flight from Edinburgh to Chicago was rerouted to Green Bay due to severe storms.
- Passengers were allegedly kept on the plane for four hours, then forced to wait on the tarmac for five hours after the flight crew exceeded their duty time.
- During the delays, passengers experienced issues with dwindling bathroom supplies and food, and received little information about the situation.
- The journey eventually resulted in a nearly 20-hour travel time for one passenger, Heather Fields.
- United Airlines offered the passenger $200 in flight credits, later increased to $500, and stated they apologized for the experience and provided a travel certificate.
- The airline claimed Customs and Border Patrol in Green Bay were unable to clear customers but allowed them to deplane on the tarmac into a controlled area.