Thames Water forced to fork out £250,000 as botched smart meter installations blamed for thousands of leaks

TL;DR

Thames Water has paid £250,000 in compensation for smart meter installation errors since 2023.
Botched installations have caused nearly 2,500 water leaks affecting customers over the last five years.
Faulty fitting work is the main cause of leaks, with only a small number attributed to defective meters.
The company has installed over 200,000 smart meters in London and surrounding areas in the past year.
Smart meters are intended to track water consumption and help customers monitor usage, but some fear surge pricing or penalties.
Thames Water's existing pipe network leaks approximately 570 million litres of water daily.
Installation work is contracted to Morrison Water Services, and meters are manufactured by Honeywell.
Compensation payouts and leak problems occur as customers face a 40% bill increase from last year.
Campaigners like Britain Against Smart Meters oppose installations, citing lack of consent.

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